Frequently Asked Questions

Who are you?

We are Wet Tattoo, America's largest online supplier of wholesale tattoo supplies. We have been in operation since 2007 and are based out of Sunrise, FL. We have a team of Customer Service representatives, a full logistics squad, and product specialists working together to bring you the best pricing and service available. ^{[Back to Top]}

Why should I order from Wet Tattoo?

Wet Tattoo offers the best brands in tattoo supplies. We work directly with manufacturers to ensure that you are receiving the best products at the absolute best price available. We also offer free shipping in the continental U.S. and free rush processing; most of our orders ship from our south Florida warehouse on the same day. We're also extremely easy to order from and have a full customer service team here to answer any questions and help you with anything you might need for your order. ^{[Back to Top]}

What payments do you accept?

We proudly accept Pay Pal, Visa, Discover, MasterCard, and American Express. ^{[Back to Top]}

What carrier do you use for shipping?

We use Federal Express (FedEx) for most standard orders. In the event of a service delay, we may ship USPS or UPS for timely delivery. ^{[Back to Top]}

Do you ship internationally?

We do ship internationally! Please be aware of any local holding periods that may affect the shipping of your order, especially when ordering ink. ^{[Back to Top]}

How can I check my order status?

You will receive an e-mail at every stage of the order process, including confirmation and shipping notifications. If you need additional updates, you can view your order status by clicking here.

My DHL tracking number isn't working!

If you placed a small order, you might have gotten a DHL tracking number. DHL will be carrying your package on behalf of the United States Postal Service (USPS). You can click here to track your package at USPS.com.

How can I modify or cancel my submitted order?

You can cancel or modify your order by calling our Customer Service team by phone, Monday through Friday from 8:00am - 5:00pm, at (954) 577-1043 any time before your order ships. Once you have received your tracking number, your package is already on its way to you. ^{[Back to Top]}

What is your return policy?

We have a 30-day day customer satisfaction return policy: if you aren't satisfied with a product we have shipped you, simply contact our Customer Service team for full return instructions and a refund of your purchase. Please note that you are responsible for return shipping costs. You can view our complete return policy by clicking here. ^{[Back to Top]}